Healthcare Customer Service Representative (Blended/Outbound) - Bali, Indonesia

Join Transcom, a global leader in customer experience solutions, and embark on a rewarding career as a Healthcare Customer Service Representative in the vibrant heart of Bali! This is your opportunity to make a meaningful impact by delivering exceptional service to our valued healthcare clients. As part of a dynamic team in Bali, you'll be the voice of Transcom, ensuring our clients receive the highest level of support and satisfaction.

In this role, you'll handle both blended and outbound customer service tasks, utilizing our state-of-the-art CRM system, Salesforce, to manage and resolve customer inquiries efficiently. You'll be the first point of contact for our healthcare clients, providing them with the information and assistance they need, while also contributing to our continuous improvement initiatives.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries related to healthcare services, ensuring prompt and accurate responses.
• Utilize Salesforce CRM to log, track, and manage customer interactions, ensuring a high level of service quality.
• Provide exceptional customer service, addressing client concerns and resolving issues in a professional and empathetic manner.
• Assist in the development and implementation of customer service best practices and procedures.
• Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
• Monitor and analyze customer service metrics to identify areas for improvement and implement necessary changes.
• Stay updated with industry trends and best practices in healthcare customer service to continuously enhance service delivery.
• Participate in training and development programs to upskill and improve your customer service capabilities.

🎓 Kualifikasi & Syarat

• Proven experience as a Customer Service Representative or similar role, preferably in the healthcare industry.
• Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Familiarity with CRM systems, particularly Salesforce, is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and a customer-centric approach to service delivery.
• Ability to work flexible hours, including evenings and weekends, to accommodate client needs.
• Bachelor's degree in a related field is preferred but not mandatory.

🛠️ Keahlian

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