Floor Supervisor - Luxury Hospitality Leadership Role

Join Balquisse Heritage Hotel, a premier luxury destination in the heart of Badung, Bali, as a Floor Supervisor. This is a unique opportunity to lead a dynamic team in delivering exceptional guest experiences while upholding the highest standards of hospitality. As a Floor Supervisor, you will oversee daily operations on the hotel floor, ensuring seamless service delivery and guest satisfaction. With a rich history and a commitment to excellence, Balquisse Heritage Hotel offers a dynamic work environment where you can grow and thrive.

In this role, you will manage a team of Front Office and Housekeeping staff, coordinate room assignments, and ensure that all hotel policies and procedures are followed. You will also be responsible for maintaining high standards of cleanliness and presentation throughout the hotel. With your leadership, we aim to create a memorable and luxurious experience for our guests.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Oversee daily operations on the hotel floor, ensuring seamless service delivery and guest satisfaction.
• Manage a team of Front Office and Housekeeping staff, providing guidance and support.
• Coordinate room assignments and ensure all hotel policies and procedures are followed.
• Maintain high standards of cleanliness and presentation throughout the hotel.
• Monitor and report on key performance indicators (KPIs) related to guest satisfaction and service quality.
• Handle guest complaints and concerns, ensuring timely resolution and maintaining guest satisfaction.
• Ensure compliance with health and safety regulations, as well as hotel policies and procedures.
• Participate in team meetings and training sessions to ensure continuous improvement and development.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 3 years of experience in a supervisory or management role within the hospitality industry.
• Proven track record of leading and motivating a team to achieve exceptional results.
• Strong knowledge of hotel operations, including front office, housekeeping, and guest services.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with staff and guests.
• Familiarity with hotel management software, such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Certification in hospitality management or a related field is a plus.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Fluent in English and Bahasa Indonesia, with excellent written and verbal communication skills.

🛠️ Keahlian

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