Senior Customer Service Duty Manager - Call Centre Leadership Role
Zig by ComfortDelGro is seeking a dynamic and experienced Senior Customer Service Duty Manager to lead our call centre team in Canggu, Bali. This role is perfect for a professional who is passionate about delivering exceptional customer service and has a proven track record in managing a team. You will be responsible for ensuring our customers receive the highest level of service, while also mentoring and developing your team to achieve outstanding results.
In this role, you will have the opportunity to work in a vibrant and international environment, contributing to the growth and success of Zig by ComfortDelGro. If you are a team player with a customer-centric approach and a desire to make a difference, we would love to hear from you.
Join us and be part of a team that values innovation, collaboration, and customer satisfaction.
📋 Tanggung Jawab Pekerjaan
Lead and manage a team of customer service representatives, providing guidance, support, and mentoring to ensure they deliver exceptional service.,Monitor and improve call centre performance metrics, ensuring high levels of customer satisfaction and service quality.,Develop and implement training programs to enhance the skills and knowledge of the team.,Resolve customer complaints and issues, ensuring timely and effective resolutions.,Collaborate with other departments to ensure seamless customer service across all channels.,Stay updated with industry trends and best practices in customer service and call centre management.,Conduct regular team meetings and performance reviews to ensure continuous improvement and development.,Ensure compliance with company policies and procedures, as well as relevant laws and regulations.🎓 Kualifikasi & Syarat
Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 5 years of experience in customer service management, with a proven track record in leading a team.,Strong leadership and management skills, with the ability to motivate and inspire a team.,Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.,Proficiency in English, both written and spoken.,Experience in using customer service management software and tools.,Knowledge of Indonesian culture and local business practices is a plus.,Ability to work in a fast-paced and dynamic environment, with the ability to multitask and prioritize effectively.🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang